Moon Mama may offer local delivery within specified delivery areas.

Delivery charges, eligible delivery areas and available delivery days will be displayed at the time of ordering or communicated before the order is confirmed.

Delivery times may vary due to:

• Traffic

• Weather

• Delivery volume

• Vehicle or equipment problems

• Unexpected operational circumstances

• Events outside our reasonable control

Where a delivery window is provided, it is an estimated window unless expressly stated otherwise.

Customers should ensure that someone is available to receive an order where required.

Because fresh juice is perishable, customers should make suitable arrangements for the safe receipt and refrigeration of their order.

Failed or Missed Delivery

If a customer is unavailable to receive their order and no suitable safe alternative has been agreed, Moon Mama may be unable to leave fresh juice unattended.

Where a delivery cannot be completed because the customer provided an incorrect address, failed to provide access or was unavailable, we may be unable to offer a replacement or refund where the product has subsequently become unsuitable for consumption.

We will always aim to communicate with the customer and find a reasonable solution where possible.

Cancellations, Refunds & Problems With Fresh Juice

Fresh juice is a perishable food product, so cancellation and return arrangements may differ from those applying to non-perishable goods. Nothing in these Terms limits your statutory consumer rights.

If your juice order:

• Arrives damaged

• Is leaking

• Is incorrect

• Is missing an item

• Does not match the order

• Has a genuine quality or food-safety issue

please contact us as soon as reasonably possible at: 📧 support@moonmamastore.com

Where appropriate, we may ask for photographs of the product, packaging or delivery so that we can investigate the issue. Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.

Please do not consume a product that you believe may be unsafe. Contact us immediately so that we can investigate.

Returns

Due to the perishable nature of fresh juice, customers should not return food products to Moon Mama unless we specifically request or arrange this.

This does not affect your statutory consumer rights. For non-food physical products, our return arrangements will be provided with the relevant product information.

Digital Product Refunds

Because digital products may be supplied and accessed immediately after purchase, cancellation rights may be affected where you have expressly agreed to immediate access and acknowledged that you may lose your statutory cancellation right.

If you experience a technical problem accessing a digital product, please contact us at: 📧 support@moonmamastore.com

We will make reasonable efforts to resolve the issue and provide access to the product purchased. Nothing in these Terms & Conditions affects your statutory consumer rights.